Flyweight AI
Pricing that fits your store
Three plans for AI-powered sales and support. Choose the capacity that fits your store.
AI Starter
$49/month
- 500 AI interactionsThen $15 per 100 additional AI interactions
- 3,000 products
- Automatic nightly knowledge updates
- AI Chat
- AI Search
- Social media DMs
- Ticket AI (Beta)
- 1 Copilot Seat (Beta)
More than 3,000 products? Choose AI Pro.
For growing teams.
AI Pro
$129/month
- 1,300 AI interactionsThen $30 per 200 additional AI interactions
- 10,000 products
- Automatic nightly knowledge updates
- AI Chat
- AI Search
- Social media DMs
- Ticket AI (Beta)
- 3 Copilot Seats (Beta)
Additional 1,000 products for $5/month
AI Leader
$299/month
- 3,000 AI interactionsThen $60 per 300 additional AI interactions
- 30,000 products
- Automatic nightly knowledge updates
- AI Chat
- AI Search
- Social media DMs
- Ticket AI (Beta)
- 5 Copilot Seats (Beta)
Additional 1,000 products for $5/month
All prices in USD per month. Eligible stores receive a seven-day trial of a paid plan. Existing partner trial extensions still apply.
Need more capacity? Contact us for a custom plan. Contact us →
Compare plans
| Compare plans | AI Starter | AI Pro | AI Leader |
|---|---|---|---|
| Annual store revenue Our plans are designed for these revenue tiers. Use your store’s annual revenue in USD to choose the right plan. Premium AI and extra products do not change these thresholds. | Up to $250,000 | Up to $1,000,000 | Above $1,000,000 |
| Monthly base price | $49 | $129 | $299 |
| Included AI interactions | 500 | 1,300 | 3,000 |
| Copilot Seats (Beta) | 1 | 3 | 5 |
| Included products | 3,000 | 10,000 | 30,000 |
| Automatic nightly knowledge updates Every night, the AI’s knowledge is refreshed from your store’s products, pages, blog posts and store policies. | Included | Included | Included |
| Additional products | Unavailable | Additional 1,000 products for $5/month | Additional 1,000 products for $5/month |
| Additional AI interactions | $15 per 100 additional AI interactions | $30 per 200 additional AI interactions | $60 per 300 additional AI interactions |
Existing paid subscribers keep their historical pricing and entitlements until they change plans.
Included in every paid plan
Sales & lead generation
Turn interest into purchases: your AI guides decisions, recommends relevant products and starts sales conversations around the clock.
- Product recommendations and variant comparisons tailored to customer needs
The AI asks about customer needs, compares variants and explains why a product fits, using the information in your Knowledge Graph.
- Upselling & cross-selling: recommend relevant upgrades and accessories
Suggest relevant upgrades and complementary products during the conversation. We align the recommendations with your range and sales strategy.
- Add recommended products to the cart directly from the chat
Shoppers can open product details or add recommended items to their cart directly from the product cards in chat.
- Proactive popups that spark interest and start conversations
Targeted, dismissible messages that invite visitors into the chat on the pages you choose.
- Quick-Actions for offers, product advice and campaigns
Clickable preset prompts below the welcome message for instant answers.
Learn more → - Capture leads for sales enquiries, newsletter and WhatsApp opt-ins
Collect names, emails and notes with smart in-chat forms; leads land in your inbox and export.
Learn more → - Hand high-value B2B enquiries to your sales team with the full context
Define which enquiries should reach your team. Collected requirements and the conversation stay attached, making personal follow-up easier.
- AI Search: find the right products using natural language
AI-powered search that can replace your storefront search bar.
Learn more →
Knowledge Graph for precise advice
Your products, variants and expertise, connected. The Knowledge Graph gives your AI the context for precise, grounded recommendations, even with complex catalogs.
- Product relationships, compatibility knowledge and decision logic
The heart of Flyweight: we index every piece of your public content - Products, Pages, Blog Articles and Shop Policies - into a Knowledge Graph that grounds answers in your real store data.
Learn more → - Shopify products, variants, metafields and store content
Products, variants, collections, pages and additional product data. Together, we decide which store content your AI needs.
- Bulk PDF uploadsComing soon
Coming soon. Bring manuals, catalogs and other PDFs into your Knowledge Graph, including large document collections. We plan how to import and structure them.
- External sources and knowledge bases
Connect existing knowledge bases, help centers and additional websites. We agree the relevant sources, access and how to keep them up to date.
- Custom content (Flyweight metafield)
Add AI-only content (specs, instructions) to any product, page or blog post via the Flyweight_Content metafield - invisible to customers, picked up on the next data refresh.
Learn more → - Order comments (#flyweight)
Add an order note starting with #flyweight (e.g. expected ship date) and the AI uses it for that order.
- Daily data refresh
Every night, the AI’s knowledge is refreshed from your store’s products, pages, blog posts and store policies.
Personal setup and support
- a dedicated software engineer as your direct contact
A dedicated contact with software development experience helps plan your setup, turn requirements into working solutions and improve the AI with your team.
Learn more →
Compliance
- GDPR: privacy-friendly setup
Data minimization and clearly defined permissions, data flows and handovers support your GDPR-compliant use.
Learn more → - EU AI Act: transparency and oversight
Transparency, human oversight and documentation help you meet the obligations applicable to your AI setup.
Channels & languages
- AI Chat
An AI advisor in your store that helps customers choose products, answers questions and carries out the order actions you configure.
Learn more → - WhatsApp
Answer messages on WhatsApp with the same product knowledge and brand voice as your store chat. We help connect the channel.
Learn more → - Instagram
Answer messages on Instagram with the same product knowledge and brand voice as your store chat. We help connect the channel.
Learn more → - Facebook Messenger
Answer messages on Facebook Messenger with the same product knowledge and brand voice as your store chat. We help connect the channel.
Learn more → - Ticket AIBeta
Your team drafts replies in supported helpdesks and email tools using your store knowledge. Ticket Copilot is currently in beta.
Learn more → - Copilot Seats (Beta)
Included user seats for the Web App and Ticket AI, so your support team can work outside the Shopify admin.
- Languages the AI speaks100+
- Auto language detection
Detects the customer's language from your page and their messages - a visitor on your English page who writes in French gets French replies.
- Translate chat sessions in your inbox
Translate any chat session into your language to understand every conversation, whatever language it happened in.
Workflows and integrations
- Unlimited custom routings
Rules that route a question to a specific answer or action. The Fallback Routing catches anything you haven't covered.
- Unlimited order tracking
Customers get real-time order status right in the chat.
Learn more → - Order cancel - Shopify API
After the customer confirms, the AI cancels the order directly via Shopify (refund, restock, notify).
- Shipping address update - Shopify API
The AI updates the shipping address on unfulfilled orders directly via Shopify.
- Order cancel - Shopify Flow
Prefer to stay in control? The AI triggers your Shopify Flow for cancellations and you approve it.
- Shipping address update - Shopify Flow
The AI triggers your Shopify Flow for address changes; you approve.
- Unlimited forms & collected leads
Collect names, emails and notes with smart in-chat forms; leads land in your inbox and export.
Appearance & customization
- On-brand personality & tone of voice
Shape your AI’s name, tone and behavior around your brand, so product advice and support feel like part of your team.
- Avatar (image or GIF)
- Embed the chat full-size on any page
Place a full-size inline chat on any page - great for About or Contact pages where visitors look for answers first.
- Deep links to open the chat
Share links that open the chat with a specific action - unlimited.
Analytics
- Resolution Analytics
See how many conversations your AI resolved on its own versus needed a human or fell back.
- Conversion Analytics (Chats-to-Sales)
Track orders attributed to chats with configurable attribution windows (2 hours, 1 day, 7 days), plus average order value after a chat - over the time window you choose.
- Filter chat sessions (incl. fallback)
Filter sessions by topic, route, language or time. Tip: filter on Fallback to find what the AI couldn't answer - then add content or a route.
ROI guarantee
More than $500,000 in annual store revenue?
Schedule a demo with us to learn about our ROI guarantee. We’ll discuss your store, confirm eligibility and agree the goals and terms together.